At FeclesHost, we value transparency and fairness in all our transactions. This Refunds & Chargeback Policy is designed to clearly explain how refunds are processed, how chargebacks are handled, and the steps customers are expected to follow in the event of a payment dispute.
1. Refund Processing
1.1. Refunds are always issued in Nigerian Naira (NGN ₦), our primary currency. If a payment was made in another supported currency (USD, EUR, GBP, INR), the refund will be processed in NGN, converted at the prevailing exchange rate on the date of refund.
1.2. Refunds are returned only to the original payment method used at the time of purchase. Refunds to third-party accounts or alternate methods are not permitted.
1.3. Refund eligibility and timelines are governed by our official Refund Policy, which specifies which products and services qualify for refunds.
2. Chargebacks
2.1. A chargeback occurs when a customer disputes a payment directly with their bank, card issuer, or payment provider, instead of following FeclesHost's refund request procedure.
2.2. Submitting a chargeback without first contacting FeclesHost Support to resolve the matter will be considered a violation of our Terms of Service.
2.3. In the event of a chargeback:
- The customer's account may be immediately suspended pending resolution
- Any active services may be terminated without further notice
- The customer will be liable for administrative fees associated with the chargeback (₦15,000 or equivalent in other currencies)
3. Dispute Resolution
3.1. FeclesHost encourages all customers to contact our Billing & Support Team first to resolve payment disputes amicably.
3.2. Where a genuine billing error is identified, we will issue a refund or credit according to our Refund Policy.
3.3. Repeated or fraudulent chargebacks may result in permanent account termination and reporting to payment processors, which may affect the customer's ability to use those services in the future.
4. Commitment
FeclesHost is committed to maintaining a fair and transparent process for handling refunds and disputes. By using our services, you agree to follow the refund request procedure outlined in our Refund Policy and to avoid initiating chargebacks except as a last resort after engaging with our Support Team.
Related Policies
- 📄 Refund Policy
- 📄 Terms & Conditions
