1. GENERAL – SCOPE OF APPLICATION
1.1. The following Terms and Conditions apply to all business relationships between the customer and FeclesHost, hereinafter referred to as "us/we". These Terms and Conditions are an integral part of all contracts with the customer. They also apply to future services and offers, even if the customer does not separately agree upon them again.
1.2. The Terms and Conditions of customers or third parties are not applicable and do not form part of the contract, even if we do not expressly object to their application in individual cases.
1.3. We reserve the right to make changes to our Terms and Conditions, system policies, and prices by providing prior notice to the customer via their account or through the email address registered in their contact information.
1.4. The conditions and policies referenced herein apply in the order of precedence listed.
1.5. Our employees or contracted parties are not authorized to make verbal agreements or provide verbal guarantees or commitments to customers.
2. CONCLUSION, DURATION AND TERMINATION OF CONTRACT
2.1. A contract is concluded once the customer submits their order and we accept it in accordance with point 2.4 of these Terms.
2.2. Our offers are non-binding and subject to change. We reserve the right to make technical or other reasonable adjustments.
2.3. The customer is responsible for ensuring that all data provided in their FeclesHost account is accurate and complete. Any changes must be reported within 14 days in writing. Proof of correctness may be required.
2.4. By placing an order and accepting these Terms, the customer enters into a binding contract. We may accept or reject this contract within 5 business days of receiving the order. An acknowledgment of receipt alone does not imply acceptance.
2.5. Contracts are generally concluded for an indefinite period, unless otherwise specified.
2.6. Either party may terminate a contract with 30 days' notice at the end of a month. Different notice periods may apply depending on the service description. Termination requests may be submitted via support ticket, email, or through the customer's secure dashboard.
2.7. We reserve the right to terminate contracts without notice for good cause, such as failure to meet payment obligations, violation of customer responsibilities, or usage that disrupts the stability and security of our infrastructure.
3. SCOPE OF SERVICES
3.1. Services are provided according to the product description valid at the time of order. Free services may be discontinued or converted into paid services with prior notice.
3.2. For domain registrations, FeclesHost only acts as a facilitator. Allocation is subject to the rules of the respective domain authority, and we cannot guarantee availability.
3.3. We strive to maintain 99.9% annual average network availability at our data centers.
3.4. IP address allocation is not guaranteed to be blacklist-free. Customers may be reassigned IPs when necessary, with prior notice.
4. PAYMENT CONDITIONS AND LATE PAYMENTS
4.1. Customers will be invoiced according to the latest prices displayed on the FeclesHost website and client portal.
4.2. Billing cycles may be monthly, quarterly, or annually, depending on the chosen plan. Customers must comply with the terms of their selected payment method.
4.3. In the event of late payment, FeclesHost may charge interest from the due date without issuing a reminder.
5. ADMINISTRATOR RIGHTS, RESPONSIBILITIES & DATA SECURITY
5.1. Customers with unmanaged services (VPS, GPU servers, Bare Metal) have full administrator rights and are responsible for setup, management, and security at their own risk and expense.
5.2. Customers must not engage in activities that compromise the stability of FeclesHost's infrastructure. Prohibited activities include (D)DoS attacks, open relays, or abusive software. Violations may result in immediate suspension or termination.
5.3. Managed services include basic usage rights only. These are monitored 24/7 by FeclesHost, and support is provided for service availability issues.
5.4. Customers must use all services lawfully and refrain from abusive or illegal actions.
6. DATA PROTECTION
6.1. Data processing is carried out in compliance with GDPR. Please review our Privacy Policy for more details.
6.2. If a customer processes third-party personal data using FeclesHost services, the customer remains the data controller. FeclesHost acts solely as a data processor under Art. 28 GDPR, provided a Data Processing Agreement (DPA) is signed.
6.3. Customers must inform us if personal data is processed. Without proper notification or a signed DPA, we assume no third-party personal data is being processed.
6.4. Despite best practices, internet transmissions cannot be guaranteed fully secure. Customers are responsible for securing data stored on their services.
7. USE BY THIRD PARTIES
7.1. Customers may grant third parties usage rights to their services. However, the customer remains the sole contractual partner.
7.2. Customers must ensure compliance with all legal and contractual obligations when transferring usage rights.
7.3. Customers are fully liable for any damages or claims resulting from third-party misuse.
8. ACCEPTABLE USE POLICY (AUP)
8.1. Customers are responsible for ensuring compliance with telecommunications, copyright, competition, and data protection laws.
8.2. The following content is prohibited:
- Pornographic or obscene material
- Extremist or offensive content
- Gambling without proper licensing
- Copyright infringement or defamatory material
8.3. Spam and false sender data are strictly prohibited. Cryptocurrency mining, farming, or plotting is not permitted.
8.4. FeclesHost may suspend accounts engaging in illegal activities or failing to comply with AUP.
8.5. Copyrights & DMCA Compliance: We comply with global copyright standards, including the DMCA. If we receive a valid DMCA takedown notice regarding content hosted on our servers, we are obligated to act in accordance with applicable laws.
8.6. We do not currently support DMCA ignored hosting. Hosting of copyrighted material without authorization, including movies, music, and software downloads, is not permitted on our network.
8.7. Adult content hosting is strictly prohibited.
9. LIABILITY
9.1. Customers use FeclesHost services at their own risk. We are only liable for damages caused by intent or gross negligence, limited to one month's service fee.
9.2. Customers who violate AUP or legal obligations are liable for all direct and indirect damages, including legal fees, and must indemnify FeclesHost against third-party claims.
10. WARRANTY
For physical goods delivered by post, a 12-month warranty applies. Used goods are provided without warranty. This does not affect statutory rights in cases of gross negligence, intent, or injury to life or health.
11. RIGHT OF LIEN
FeclesHost reserves a lien on customer-owned equipment hosted in our data centers until outstanding debts are settled.
12. CANCELLATION POLICY
12.1. Customers may cancel with 30 days' notice. Cancellations cannot be processed if outstanding invoices exist.
12.2. If cancellation is requested without a service fault from FeclesHost, prepaid amounts are non-refundable.
12.3. Either party may terminate the agreement immediately in cases of material breach.
13. DISPUTE RESOLUTION
We are not obligated to participate in consumer arbitration. Customers in the EU may access the ODR platform at: https://ec.europa.eu/consumers/odr.
14. RESELLER TERMS
14.1. Shared hosting accounts may not be resold. A reseller account is required.
14.2. Resellers must ensure their clients comply with these Terms.
14.3. FeclesHost does not provide direct support to reseller clients. Support requests must come from the reseller.
14.4. Domain Limit for Unlimited Reseller Plans: Each cPanel account may host a maximum of 15 domains.
14.5. FeclesHost reserves the right to revise the reseller program at any time.
15. UNLIMITED USAGE
15.1. Unlimited bandwidth for VPS hosting is subject to fair use. Typical limits are 20–30 TB monthly, monitored for abuse.
15.2. IP changes on VPS are limited to 2 per day and 15–20 per month.
15.3. Shared hosting plans (cPanel & WordPress) include unmetered bandwidth.
15.4. SSD storage on unlimited cPanel hosting is capped at 40–50 GB under fair use.
16. PRICING & PAYMENT CURRENCY
16.1. All prices displayed in the FeclesHost Client Area are primarily in Nigerian Naira (NGN ₦). This is the default billing currency for all customers.
16.2. FeclesHost also supports payments in USD ($), EUR (€), GBP (£), and INR (₹). When paying in any of these currencies, the final amount is converted based on the prevailing exchange rate at the time of payment.
16.3. Applicable payment gateway fees:
- PayPal / International Cards: 2.9% + $0.30 (or equivalent in other currencies)
- Credit/Debit Cards (Local & International): 2.5% – 2.9% + fixed fee depending on the gateway
- Bank Transfer (NGN only): Fees, if any, are borne by the customer
16.4. Prices and currency conversions are subject to adjustment due to exchange rate fluctuations. The customer is responsible for ensuring sufficient payment in the chosen currency to cover the full invoice amount.
16.5. FeclesHost reserves the right to update tariffs, package features, and payment policies. Special discounts or promotions cannot be backdated or refunded once billing has been completed.
